Charles Lee Companies
Autopilot Labs
Autopilot Labs logo
AI systems & automation

The routine work of a business, moved onto autopilot.

Autopilot Labs is the group's build arm for AI: agents and automated workflows that take repetitive operational work off a team's desk, wired into the systems a company already runs. Scoped as small engagements, deployed, then measured on the hours and errors they remove.


What the lab builds

Agents & assistants

Assistants trained on a company's own material — handling enquiries, drafting the first version of routine documents and answering the questions a team answers twenty times a week.

Workflow automation

Intake, follow-up, scheduling, reconciliation and reporting joined up across the tools already in use, so data stops being retyped from one system into another.

Adoption

A pilot, the training that makes it stick, and a written record of what is automated, what stays human, and how each is checked — because unowned automation quietly rots.


How engagements run
01Map the process as it actually runs today.
02Automate one step end to end as a pilot.
03Measure hours and errors removed against the baseline.
04Hand over documentation, then extend to the next step.
Where it works inside the group

The lab's first clients are its sister companies: automation around the ERP work S Universe delivers, the hiring and payroll operations APAC Works manages, and the order and customer-service flow behind Lunch.ed. What proves itself internally is what gets offered outward.

Support automationLead follow-upDocument draftingSystem integrationReporting